Privacy Policy
Last updated: 24 August 2026
The Cabin Crew Academy respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and your rights in relation to your personal information.
Who we are
The Cabin Crew Academy is a trading name used by Glyn Wilkinson, a sole trader.
For the purposes of UK data protection law, The Cabin Crew Academy is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:
Email:info@cabincrewacademy.co.uk
Information we collect
We may collect personal information that you provide to us when you use our website, contact us, make an enquiry or make a booking.
Depending on how you use our website, this may include:
Your name
Email address
Telephone number
Booking details
Information you provide when contacting us
Payment and transaction information
Any other information you choose to provide to us
Information provided by colleges or other organisations when making or managing a group booking
Information collected when you visit our website
When you visit our website, certain information may be collected automatically by Squarespace and other services used to operate the website.
This may include:
Information about your browser, network and device
Your IP address
Web pages you visited before coming to our website
Web pages you view while using our website
Information about how you use the website, such as clicks, internal links, pages visited, scrolling, searches and timestamps
We use this information to operate, maintain, secure and improve our website and, where you have given the appropriate consent, to understand website traffic and activity.
Where analytics cookies or similar technologies are used, these are managed in accordance with our Cookie Policy.
Contact forms and enquiries
When you submit information to us through a contact form or other enquiry method on our website, we collect the information you provide so that we can respond to your enquiry and manage our communications with you.
This may include your:
Name
Email address
Telephone number
Message or enquiry details
We may provide this information to Squarespace, our website hosting provider, so that they can securely store and process form submissions and provide website services to us.
Our lawful basis for processing this information is generally that it is necessary to take steps at your request before entering into a contract, or our legitimate interests in responding to enquiries and operating our business.
Bookings and workshop registration
When you make a booking for one of our workshops through our website, we collect the personal information necessary to process and manage your booking.
This may include:
Your name
Email address
Telephone number
Workshop or booking details
Payment and transaction information
We use this information to process your booking, communicate with you about your booking, provide the service you have purchased and manage our business relationship with you.
Our lawful basis for processing this information is generally that it is necessary to perform the contract with you or to take steps at your request before entering into a contract.
We may provide booking information to Squarespace and any booking or scheduling services used by our website where necessary to provide and manage the booking service.
College and group bookings
Where a college, educational establishment or other organisation makes a group booking, we may receive personal information about attendees from the organisation rather than directly from the individual.
Depending on the booking and the information provided, this may include:
Name
Contact details
Workshop or booking details
Attendance information
Accessibility requirements
Dietary requirements
Other information reasonably necessary to provide the workshop safely and appropriately
We will only request or use information that is reasonably necessary to administer and deliver the workshop.
We may use information provided by a college or other organisation to:
Arrange and manage the group booking
Communicate with the organisation about the booking
Prepare for and deliver the workshop
Manage attendance
Meet reasonable accessibility or dietary requirements
Deal with queries or issues relating to the workshop
Maintain appropriate business records
Our lawful basis for processing information relating to college and group bookings will depend on the circumstances and may include the performance of a contract, taking steps at the request of a customer before entering into a contract, legitimate interests or another lawful basis available under applicable data protection law.
Where an organisation provides information about attendees, the organisation is responsible for ensuring that it has an appropriate lawful basis for sharing that information with us and, where required, that appropriate privacy information has been provided to the individuals concerned.
We will only use personal information provided by a college or organisation for the purposes for which it has been provided, including administering the booking, providing the workshop and managing relevant accessibility, dietary or other reasonable requirements.
Where necessary for a college or group booking, we may share relevant information with the organisation that made the booking, for example to confirm attendance or manage the workshop.
We will not use personal information provided by a college or organisation for unrelated purposes or direct marketing unless we have an appropriate lawful basis to do so.
Where a college provides personal information to us, the college and The Cabin Crew Academy may each have separate responsibilities under data protection law in relation to the information they process.
Payments
If you make a payment through our website, payment information is processed by the payment service provider used by our website.
We do not store your full payment card details.
Payment providers may receive information such as your name, contact details, transaction details and payment information where necessary to process payments, manage transactions and help prevent fraud.
If Squarespace Payments is used on our website, payment processing may involve third-party providers including Stripe, which provides payment processing services, and Sift, which provides fraud detection and prevention services.
Stripe may process information relating to your payment and transaction, which may include your name, email address, contact details, billing details, payment method information, purchase amount, transaction date and other information necessary to process and secure the payment.
Sift may process information relating to transactions and website activity for the purposes of detecting and preventing fraudulent or malicious activity.
Stripe and Sift may process personal information in accordance with their own privacy policies and applicable data protection requirements.
Website analytics
Where you have given consent to analytics and performance cookies, we may use analytics information to understand how visitors use our website.
This may include information such as:
Pages visited
Clicks and interactions
Website traffic
Device and browser information
Approximate location information derived from technical data
IP address
We use this information to understand website performance, improve our website and better understand how visitors interact with our content.
Our use of non-essential analytics cookies is subject to your cookie preferences. Further information is available in our Cookie Policy.
Squarespace
Our website is hosted by Squarespace.
Squarespace may process personal information on our behalf in order to provide website hosting, security, forms, booking functionality, payment functionality and other services that we use to operate our website.
Squarespace may also collect certain information directly when you visit our website, such as information about your browser, network, device and IP address.
You can find further information about how Squarespace processes personal information in Squarespace’s own privacy policy.
Google Fonts and Adobe Fonts
Our website may use font services provided through Squarespace, including Google Fonts and Adobe Fonts.
Where these services are used, the relevant providers may receive certain technical information, which may include information about your browser, network or device, the website and page you are viewing, and your IP address.
These services are used to display fonts correctly on our website.
How we use your information
We may use your personal information for the following purposes:
To respond to enquiries and messages
To process and manage workshop bookings
To provide the services you have purchased
To communicate with you about your booking or enquiry
To process payments
To maintain appropriate business and financial records
To operate and secure our website
To understand website usage and improve our website
To comply with legal and regulatory obligations
To protect our business, customers and website against fraud or misuse
Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract — where processing your information is necessary to provide a service you have booked or to take steps at your request before entering into a contract.
Legal obligation — where we need to process information to comply with a legal or regulatory requirement, such as accounting and tax obligations.
Legitimate interests — where processing is necessary for our legitimate business interests, provided those interests do not override your rights and interests.
Consent — where you have given us permission to use your information for a specific purpose, such as certain non-essential cookies or marketing communications where consent is required.
We will only use your personal information where we have a valid lawful basis for doing so.
Who we share your information with
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Squarespace, our website hosting and website services provider
Booking or scheduling service providers used to manage workshop bookings
Payment service providers used to process payments, including Stripe and Sift where applicable
Accounting and bookkeeping service providers where required to manage our financial records
Professional advisers, where necessary
Colleges or organisations that have made a group booking, where necessary to administer or manage the booking
Government, regulatory or law-enforcement authorities where we are legally required to provide information
We only share information where there is a legitimate reason to do so and, where required, we have an appropriate lawful basis for the sharing.
How long we keep your information
We keep personal information only for as long as it is necessary for the purposes for which it was collected.
The length of time we keep information depends on the type of information and why we need it.
For example:
Enquiry information may generally be retained for as long as necessary to deal with your enquiry and for a reasonable period afterwards.
Booking and customer information may be retained for as long as necessary to provide our services, manage our relationship with you and deal with any disputes or enquiries.
Financial and transaction records will be retained for as long as required to meet our legal, accounting and tax obligations.
Information relating to college or group bookings may be retained for as long as necessary to administer the booking, provide the service, maintain appropriate business records and meet legal or accounting obligations.
Information processed on the basis of consent will be retained until you withdraw your consent, unless we have another lawful reason to retain it.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
International data transfers
Some of the service providers we use may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
Your rights
Under UK data protection law, you may have rights in relation to your personal information, including:
The right to access your personal information
The right to ask us to correct inaccurate or incomplete information
The right to ask us to delete your personal information in certain circumstances
The right to ask us to restrict how we use your information in certain circumstances
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where we rely on consent as our lawful basis
Your rights depend on the circumstances and the lawful basis on which we are processing your information.
If you wish to exercise any of these rights, please contact us at:
Marketing communications
We may occasionally contact you with information about The Cabin Crew Academy, our workshops or services where we are legally permitted to do so.
Where your consent is required, we will only send marketing communications after receiving your consent.
You can withdraw your consent or unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.
We will not sell your personal information to third parties.
We do not use personal information provided by colleges or other organisations about students for direct marketing purposes.
Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Children’s information
Our services are available to individuals aged 16 and over.
Where we process personal information relating to individuals under the age of 18, we take appropriate steps to handle their information fairly, securely and in accordance with applicable UK data protection law.
Where an individual under 18 books a workshop directly, we may process their personal information where this is necessary to manage and provide the service, communicate with them about their booking and meet our legal or business obligations.
Where a college or educational establishment makes a group booking and provides us with information about students, we may process that information for the purposes of administering the booking, providing the workshop and managing relevant accessibility, dietary or other reasonable requirements.
We do not knowingly use personal information relating to individuals under the age of 18 for direct marketing where this would be inappropriate or unlawful.
Automated decision-making
We do not use your personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on you.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection requirements.
Any updates will be published on this page.
We recommend checking this page periodically for the latest version.
Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
The Cabin Crew Academy
Email: info@cabincrewacademy.co.uk
Making a complaint
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information about making a complaint is available from the ICO’s website.